How do I open an account?

Simply click on the "My Account" button on the top right hand corner of the website, then click on the "Create an Account" link, fill out the information pertaining to that page and submit the form. Upon approval, your account will be activated within 24 hours.

Why do I need to create an account?

Asian Import Store Distribution is a business to business wholesale site, orders placed on this site is for the trade only. Prices are only viewable on this site, once your account has been created and activated.

Can I update my business information?

Once you are logged in to your account, you can update all your information from the "My Account" database. This includes physical addresses, email addresses, changing passwords, etc.

What is the opening Minimum order?

First time order minimum amounts are $200.00 USD.

Re-Orders (after your first initial order) have a minimum amount of $150.00 USD.

What form of payment do you accept?

We accept American Express, Visa, and MasterCard. We also accept Business Checks and Money Orders. (please note: orders will not ship out until Business Checks have cleared)

Net 30 days with approved credit. Net 30 accounts are approved through Wells Fargo Business Credit. Please allow 4-6 weeks for Net 30 terms approval.

Credit references must include: Your company must have a D&B number, five companies where you have an open account, fax number in addition to telephone number of those companies.

Hours of Operation?

Business Hours: 9:00 to 5:00 PST (Monday - Friday)

What is your Return Policy?

All returns must be preauthorized and assigned an RA number. Customer is responsible for return shipping cost. If you have any questions regarding your order, please contact one of our customer service reps at (650)339-7050. All claims must be made within 7 days of receiving the order.